Job Title: Senior Manager – Facilities and Operations

Department: Operations

Reports to: Director of Operations

Responsible for: Front of House & Facilities Co-ordinator 

Salary: £40,000 - £43,000 (Dependent on Experience)

Closing Date: 3rd August 

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff. 

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To ensure compliance with the Trust’s Code of Conduct
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

Main Purpose of Job

The Facilities and Operations Manager is a crucial role responsible for the efficient and safe operation of our facilities and sites (currently Community Stadium Hub, Gunnersbury Park Hub and storage facilities).

This position involves overseeing and scheduling a wide range of maintenance, repair, and ad-hoc renovation projects, managing relationships with external contractors, ensuring health and safety compliance, and contributing to the overall strategic planning for our sites.

The role will also have line management responsibility of our Front of House & Facilities Co-ordinator.

Due to the nature of the role, it will require working on a rota basis and be available to deal with emergencies that may occur out of hours.

The ideal candidate will be proactive, highly organised, and possess strong leadership and problem-solving skills.

Responsibilities

Facility Maintenance and Management:

• Oversee and schedule all repairs, renovations, and routine maintenance tasks for our facilities.
• Manage and coordinate the work of external contractors for various maintenance services across all sites.
• Daily inspections of common areas, and the external fabric of the building ensure that the site is clean and safe for staff, visitors, and contractors.
• Lead on facility and office contract management, including negotiation of terms and renewal processes.
• Conduct cost comparisons for services and goods to ensure cost-effective solutions for the facilities.
• Prepare tender documents for facility-related projects and services.
• Track and report on the upkeep of buildings, as well as plan for both short-term and long-term improvements and maintenance needs.
• Build successful relationships with the Club Facilities team to ensure efficient service delivery.
• Develop and maintain good relations with wider contractors.
• Collaborate with external clients to ensure their workspace is appropriately equipped and maintained according to agreements.
• Management of Front of House & Facilities Co-ordinator, including performance reviews and development.
• Lead on facility sustainability measures across the sites.

Health and Safety and Risk Compliance:

• Ensure full compliance with all health and safety regulations, building codes, and relevant industry standards.
• Regularly inspect facilities to ensure they meet health and safety requirements and adhere to all applicable legislation.
• Develop and implement procedures for responding to emergencies and urgent issues, effectively managing the consequences.
• Manage staff health and safety inductions.

Operations and Site Management:

• Manage building security systems, fire safety protocols, and ensure overall site compliance.
• Develop and deliver staff training programs on fire evacuation procedures, health and safety protocols, and facility risk assessments.
• Organise Fire Evacuations.
• Manage the Trust fleet (currently 1 x van) ensuring the vehicle is maintained and compliant.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Work collaboratively with external leaseholders to ensure their compliance with Trust requirements and lease agreements.
• Efficiently project manage site changes and improvements in collaboration with the Director of Operations.
• Monitor and maintain the facility budget, ensuring cost-effectiveness.
• Implement best business practices to manage operational costs and develop budgets for various facility needs and expenses.

Budget Management:

Develop, manage, and monitor the budget for facilities operations and maintenance, ensuring financial accountability.

Safeguarding:

• Ensure safeguarding protocols are followed on site, contributing to a safe and secure environment for all.
• Monitor and control access to the premises, ensuring only authorised individuals enter.
• Implement security measures to safeguard the well-being of employees, clients, and visitors.
• Collaborate with other team members and departments to create a cohesive approach to safeguarding.
• Participate in meetings and contribute to the development and improvement of safeguarding policies.
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Key Internal Relationships

• Leadership Team
• Senior Managers
• Safeguarding Manager
• All staff

Key External Relationships

• Brentford Football Club
• NHS Recovery College
• Contractors

The Selection Criteria Essential

• Three years of facilities management or previous facilities management within a multi-site environment
• A wide knowledge of Building Services systems, including HVAC, electrical, BMS etc.
• Experience of monitoring and improving energy efficiency.
• Excellent organisational and communication skills, both verbal and written.
• Ability to work independently, prioritise tasks, and manage a conflicting workload.
• Confident working alongside senior executives.
• Uses initiative with minimal supervision including in challenging situations
• Commercial awareness and ability to develop business improvement opportunities.
• Experience of facility project management.
• Competent with Microsoft Office packages, particularly Word, Excel and Outlook
• Can manage a heavy workload with strict deadlines
• A self-starter with a high level of initiative, proactivity and assertive approach
• An enhanced DBS will be required for this position

Desirable:

• An industry recognised facilities management qualification
• IOSH or NEBOSH Qualified
• Member of IWFM

Personal Qualities:

• A hands-on approach
• Working with stakeholders
• Great communication skills with an ability to motivate others
• Flexible and willing to take on ad-hoc tasks
• Comfortable working independently and as part of a team
• Able to thrive in a fast- paced work environment
• Ability to tightly manage time effectively and productively
• Remains calm under pressure

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at https://www.gov.uk/dbs-check-applicant-criminal-record

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

 If the role you are applying for involves regulated activity, please fill out the Declaration of Offences Form